VIEW OUR FEEDBACK    |    OUR AUCTIONS    |    ABOUT US    |    QUESTIONS Pick a Category to Search My Store Pick a category - - - - - - - - - - - - - - - - - - - - Baby Items Bedding Furniture Home Goods Outdoor & Patio Sporting Goods Toys All Items in Store We Offer New Or Like New Items For The Whole Family At Discounted Prices. We Specialize In Baby Items, Toys, Childrens’ Bedding And Much More. We Add New Products Every Week, So Please Add Us To Your List Of Favorite Sellers And Visit Often. Thank You For Your Business! Search My Store by Keyword Header Images & HTML by PrimoDesigns Copyright © 2007

We at Frugal Family will have our store on vacation for two weeks or until we get all buyers issues shipping and/or otherwise resolved and the appropriate new staff trained and shipping system in place.  

We will be working behind the scenes so we can catch up on all shipping and remaining issues that require our attention. Please know that each and every request is important to us and we will get to you as we have time and in the order for which they were received.

BEFORE YOU LEAVE NEGATIVE FEEDBACK PLEASE give us time to respond and resolve your issue-PLEASE KNOW THAT WE WILL MAKE EVERY REASONABLE ATTEMPT TO RESOLVE THE ISSUE AS QUICKLY AND EFFECTIVELY AS WE CAN.

PLEASE DO NOT LEAVE NEGATIVE FEEDBACK FOR SHIPPING DAMAGE-WE ARE NOT THE SHIPPING COMPANY OR THE HANDLER Of YOUR ITEM ONCE IT LEAVES OUR WAREHOUSE.  WE WILL HOWEVER WORK WITH YOU TO GET ANY OF THESE ITEMS RETURNED AND YOUR REFUND PROCESSED AND WE WILL FOLLOW UP WITH THE SHIPPER ACCORDINGLY.

IF YOU DO HAVE AN ISSUE AND WE RESOLVE IT FOR YOU-PLEASE DON'T LEAVE NEGATIVE FEEDBACK.

NEGATIVE FEEDBACK SHOULD BE USED FOR SELLERS THAT ARE UNWILLING TO RESOLVE THEIR BUYERS ISSUES. WE ARE NOT THOSE SELLERS WE WANT TO RESOLVE EACH AND EVERY ISSUE WE ASK FOR YOUR PATIENCE IN RETURN ! ~ WE HAVE A VERY HIGH VOLUME AT THE MOMENT PLEASE TAKE THIS INTO CONSIDERATION>

If you have sent us a message, please know that your message is important to us and please be aware that we will get to yours in the order in which it was received. and Your situation, question, or issue will be handled efficiently.  Your EMAIL MUST BE SENT THROUGH THE EBAY MESSAGES SYSTEM NOT TO OUR FRUGAL.FAMILY@YAHOO.COM email address.

We have been advised by EBAY to only respond to emails/messages that are received through the appropriate EBAY MESSAGES channel. Our account was recently FRAUDULENTLY compromised, so we must follow EBAY RULES ON THIS. We apologize if this causes confusion-but our hands are currently tied.

Please wait for a response and or resolution prior to leaving negative feedback. We can and will resolve any issues to our customers' satisfaction-but you must allow ample time for us to deal with your individual situation appropriately.

If you have emailed us once, that is sufficient to get your problem resolved. Sending repeat emails several times within a 48 business hour time frame will only delay our response as it consumes more time researching multiple emails and delays response to other buyers. Your assistance in this matter is appreciated.

As always we value all of our customers and need this time to re-group in order to better provide the excellent customer service we are accustomed to. We appreciate your patience as we go through these changes!

~

Your Frugal Family

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